Refund policy

Refund Policy – Watches

We want you to be completely satisfied with your purchase. If you are not happy with your watch, please review our refund policy below.

Returns

• Returns are accepted within 7 days of receiving your order.

• The watch must be unused, unworn, and in original condition, including the box, straps, tags, and any accessories.

• Any signs of wear, scratches, damage, or missing items will make the product ineligible for a refund.

Non-Returnable Items

• Watches that show signs of use or damage

• Items returned without original packaging or accessories

• Products purchased on sale or promotion (unless damaged or defective)

Refunds

• Once we receive and inspect the returned watch, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable.

Exchanges

• Exchanges are only available for defective or damaged watches.

• If you receive a faulty product, contact us within 48 hours of delivery with photos or video proof.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Contact Us

If you have any questions regarding refunds or returns, please contact our support team before sending the item back.